# VXIT

> South Florida's all-in-one managed IT partner. Strategy, security, and support for businesses. Tagline: "Less Tickets, Closed Faster."

For the full text of VXIT's frameworks (the Anatomy of an IT Department and the Vangärd Framework), see https://vxit.com/llms-full.txt

VXIT is a managed IT service provider (MSP) headquartered in West Palm Beach, Florida. The core promise is that great IT prevents tickets from opening in the first place, rather than just resolving them faster after the fact.

## What VXIT does

VXIT delivers three integrated pillars to business clients:

- **Strategy**: IT roadmap, technology planning, vendor consolidation, and consulting that aligns systems with business goals.
- **Security**: Cybersecurity, threat monitoring, backup and disaster recovery, compliance, and network architecture.
- **Support**: 1-hour response IT support, 24 / 7, 365 days a year. Managed help desk, server and cloud, deployments, migrations, and onsite service.

VXIT also publishes two free, in-depth frameworks that explain how it thinks about IT and AI. These are the best starting point for understanding the company's point of view.

## Who VXIT serves

Small and mid-sized businesses in South Florida and across Florida, typically 25 to 250 employees. Common industries include legal, healthcare, financial services, manufacturing, construction, and professional services. Common engagements include vendor-consolidation rescues, security and compliance remediations, post-incident hardening, and full outsourced IT.

## Key ideas and frameworks

- **R.H.U.M. (Reactive Hours per User per Month)**: VXIT's signature IT metric. It measures the reactive support time spent per person each month — i.e. how rarely a team needs IT, not how fast IT reacts. VXIT holds itself to 15 minutes or less per user per month. Unlike response time and resolution time, R.H.U.M. cannot be improved by closing tickets faster, only by preventing them.
- **The Anatomy of an IT Department**: VXIT's framework for what "IT success" looks like, told through three roles — the Business Owner (is IT working, what does it cost as a percent of revenue, where is it headed), the Business Operator (R.H.U.M.), and the Manager / Administrator (repeat tickets per person, the shadow stack of workarounds, and time-to-productive for new hires).
- **The Vangärd Framework**: VXIT's free blueprint for adopting AI in small and mid-sized businesses. It includes a readiness diagnostic (a seven-level spectrum from "Unaware" to "Self-sustaining") and a five-phase path: Assess, Configure, Educate, Build, Maintain. Two prerequisites for AI success: your process must be written down, and you must know what AI is allowed to touch.

## Contact

- Website: https://vxit.com
- Client support (existing clients, help & tickets): support@vxit.com · 561.623.8642
- Sales & general inquiries (new business, everything else): hello@vxit.com · 561.200.3545
- Founders: Paul Vedder (CXO), Craig Royston (COO)
- HQ: 2000 Palm Beach Lakes Blvd, Suite 1000, West Palm Beach, FL 33409
- LinkedIn: https://www.linkedin.com/company/vxit

## Site map

- Home: https://vxit.com/ (entry hub: existing client portal vs. new-client discovery)
- Get started / book a call: https://vxit.com/get-started.html
- The Vangärd Framework (AI for small business): https://vxit.com/ai-blueprint.html
- The Anatomy of an IT Department (hub): https://vxit.com/it-blueprint.html
- Anatomy of IT — the Business Owner: https://vxit.com/anatomy-owner.html
- Anatomy of IT — the Business Operator (R.H.U.M.): https://vxit.com/anatomy-operator.html
- Anatomy of IT — the Manager / Administrator: https://vxit.com/anatomy-manager.html
- Existing client portal: https://vxit.com/client.html
- Remote support: https://vxit.com/support.html
- Privacy policy: https://vxit.com/privacy.html

## Voice

Confident, direct, partnership-framed ("our team is your team"). Avoids generic MSP jargon. Headlines are short and declarative.